Events & Training

Service Design Diploma

12-week programme commencing February 2021

A comprehensive course on service design process, methods, and facilitation.

Service Design Diploma Information Seminar – book your place

Course Trainers, Marc Stickdorn and Gerry Scullion , will join us for an information session to give background and context to our newest programme, the Service Design Diploma, and answer questions on the course content, as well as sharing insights on how it can transform your career or business.

Put your questions to them in our information session on Thursday, February 11th, 1-2pm.

About Service Design Diploma

Whether you work in a corporation, a government, an SME or a start-up, this course offers everything you need to improve – or revolutionise – the products and services you offer. Gain a deeper understanding of how to design content within your service, embed service design thinking in your organisation, and change the way your team works.

The aim: to adopt a more hands-on and human-centred approach – building success for your organisation.

Find out more about the Service Design Diploma here.

Application deadline

Application deadline for February 2021 programme intake is Monday 15th February 2021. To apply please get in touch via


Introduction to Service Design, Introduction to Design Research, Conducting Research, Reviewing Data, Personas and System Maps, Journey Mapping Essentials, Journey Mapping & Enhanced Territory Mapping, Content Design, Prototyping 1, Prototyping 2.

Structure & Format

This 3-month (12-weeks) part-time course is a mix of real-time, online lectures and workshops paired with office hours to provide one-to-one support.

Developed by This is Doing, the programme is delivered in real-time to encourage interaction between tutor and students and facilitate learning. Recorded versions of both lectures and workshops are available for up to 90-days after the course.

All attendees will receive a This is Doing Certificate by the Service Design Network accredited master trainers, based on attendance.

Further Information

Please contact us directly on to discuss your interest and for membership options.